Important Information & Exclusions

Tearribles Shipping Protection is valid for orders shipped to addresses in the United States only. Shipping Protection protects your purchase should anything happen to the package in transit. If it's lost, stolen, damaged (even partially), or just in an infinite tracking loop that never seems to get to you, you're covered.

Here's how it works. If you select Shipping Protection from the shopping cart during checkout, and you are shipping your order domestically, you're covered. If anything happens to your package, including being stolen from your porch, just notify us with the pertinent information as well as your order number.

If you know that your order was stolen, your claim is processed immediately. If it's lost in the mail or marked delivered (but hasn't been), there's a five day wait before processing the claim to allow it time to turn up; in the vast majority of cases it does. We do request that you check with family members and neighbors to make sure someone doesn't already have it.

Once the claim is processed, a replacement order is packed and shipped out to you at our expense immediately.

It's that simple. No claim forms, no waiting for a refund, no trying to convince anyone that it's really gone. You tell us what happened and we replace it.

We care about you, and we care about you getting your products. We hope that this protection provides just a bit more peace of mind that your package will get to you safely.

Claim Limits

We reserve the right to limit claims to one per household.

In order for us to process claims on orders valued at over $150 that are marked delivered by the carrier, we reserve the right to require the customer to file a police report with local authorities that details the theft, a copy of which must be forwarded to Tearribles. Without a police report being filed, we reserve the right to refuse the claim.

Shipping to Freight Forwarders

Due to numerous packages marked delivered at freight forwarding companies that have subsequently gone missing, if you are sending your shipment to a freight/parcel forwarding company that will then ship it to your location, we are unable to replace packages marked as delivered to a forwarder. If it is lost in transit or never delivered, we will, of course, cover it.

Shipping to Non-Billing or Other Third Party Addresses

Tearribles reserves the right to decline to provide Shipping Protection on packages sent to any address other than the billing address on the order. In such cases we will notify the customer and return the insurance fee.

Shipping Methods & Signatures

Due to loss and theft profiles that are carrier and/or delivery location-related, Tearribles reserves the right to select the shipping method of our choice for packages on which Shipping Protection has been purchased, and/or to require signature release of any packages for which we deem such precautions are warranted. These decisions are based on the value of the order and other factors such as historical data. Tearribles will cover the cost of signature requirement if we choose to require it.

In such cases, we will notify and confirm with the buyer that these changes are acceptable. If they are not, we will ship according to the wishes of the buyer, but unfortunately cannot offer Shipping Protection on the shipment and will return the fee.